At PanPlaza, we are dedicated to providing top-quality cookware to customers around the world. Our goal is to ensure that your orders are processed efficiently and delivered promptly, so you can enjoy cooking with our exceptional products.

Order Processing

Orders placed with PanPlaza go through a processing period of 0-3 business days. During this phase, your items are carefully prepared for shipment to meet our rigorous quality standards.

Shipping Details

Shipping Duration:

  • International Orders: After processing, orders are shipped and typically arrive within 5-10 business days.
  • Domestic Orders (Vietnam): For orders within Vietnam, delivery usually takes 2-4 business days. Please note that delays may occur due to unforeseen circumstances or during periods of high demand.

Shipping Costs:

  • International Orders: A standard shipping fee of $7.00 is applied to all international orders. This fee covers the costs of packaging and delivering your cookware efficiently and securely.
  • Domestic Orders (Vietnam): We offer free shipping for all orders within Vietnam.

Tracking Your Order

We provide a tracking number for each shipment, allowing you to follow your order’s journey from our warehouse to your doorstep. You will receive an email notification with tracking details once your order has been dispatched.

Operational Days

Our shipping operations are conducted on business days (Monday through Friday), excluding weekends and public holidays. When estimating the arrival time of your order, please consider our shipping schedule.

Returns and Exchanges

We strive for complete customer satisfaction. If you are not fully satisfied with your purchase, you may return it within 30 days of receipt. To initiate a return, please contact our customer support at [email protected]. Items must be returned in their original condition and packaging.

Customer Support

Should you have any questions or need assistance with your order, our customer support team is ready to help. Contact us at [email protected], and we will aim to respond within 24 hours.

Contact Information

Address: 112 Hoang Hoa Tham, Tan Tien, Buon Ma Thuot City, Dak Lak 630000, Vietnam
Email: [email protected]

Thank you for choosing PanPlaza. We look forward to providing you with the best cookware solutions for your culinary adventures and everyday needs.